FAQs

GENERAL FAQs

The item I want is out of stock, what now?

Can I place an item on hold or lay-by for purchase at a later date?

How can I provide feedback about a product or service?

Am I able to view the product somewhere before purchasing?

I didn’t receive an order or shipping confirmation. What should I do?

Can I change my order after purchasing?

How do I know it is safe to shop with you?

PAYMENT FAQs

What types of payment do you accept?

We use the PayPal payment system. You do not have to have a PayPal account to shop with us. Using this system we can accept the following methods of payment:

  1. Credit Cards and Debit Cards (inc Visa, MasterCard & American Express)
  2. PayPal
  3. Gift Vouchers

Is it safe to use my credit card on your site?

My credit card details are not being accepted

If you are still experiencing difficulties, please check with your bank or financial institution. If problems continue, contact us.

PayPal:

What is PayPal?

Do I need a PayPal account to shop with you?

How do I sign up for PayPal?

Who do I contact if I have a problem with my PayPal account?

GIFT CARDS & DISCOUNT CODES FAQs

How do I use my discount code?

What do I do if I’m having trouble applying my discount code to my purchase?

How do store vouchers work?

How do I use my store voucher?

Where can I purchase Gift Cards?

How do I use my gift card?

Do Gift Cards expire?

What if I make a purchase valued less than my Gift Card value?

Can I return, exchange or refund my Gift Card?

Can I return items purchased with a Gift Card?

How can I check my balance on my gift card?

Please contact us to find out the balance on your gift card

Can I redeem multiple Gift Cards at once?

Yes, you can redeem multiple Gift Cards at once when making a purchase

 

Pricing FAQs

Are your prices in Australian Dollars (AUD)?

Do your prices include GST and other taxes?

Delivery FAQs

How long does delivery take?

How much does delivery cost?

How can I track my order?

How do I change my delivery address after my order has been placed?

Do you ship internationally?

Will I have to sign for my delivery?

What if I am not home when my order arrives?

Do you deliver to PO Boxes?

Can my order be delivered to a depot?

Returns FAQs

Please see our returns policy.

Refunds FAQs

Do you offer refunds?

How will I be refunded?

Exchanges FAQs

Please see our exchanges policy.

Account FAQs

How do I create a new account?

How do I update details on my account?

How do I unsubscribe from your newsletter?

Will my information be sold to third parties?