Returns & Exchanges

If you bought something from us and:

  1. It doesn’t fit
  2. It wasn’t what you imagined
  3. You were drunk when you bought it

…or you aren’t happy for any other reason, then just send it back to us and we will happily swap it for something else, or give you store credit. Just make sure it complies with our conditions for returns and exchanges below, especially that the item is in brand new condition with all tags attached. Click here to download the Elephant Stripes returns form.

Please note: this does not apply to sale items, which cannot be exchanged or refunded unless they are faulty.

If a product is faulty, Elephant Stripes will gladly replace it. Please let us know within 14 working days of receiving your goods. If the product has been damaged in transit, please advise us immediately so we can organise a replacement. It’s helpful to attach some photos. We will liaise directly with the courier company to settle any claims.

We only offer refunds in the case of faulty items. If you have changed your mind, you may exchange the item or we offer store vouchers of the same value as the item.

Conditions for returns and exchanges:

If the item does not satisfy the above Conditions of Return, it will not be accepted and will be returned to the customer