Terms and Conditions

These are the terms and conditions on which we supply any of the Products listed on our website www.elephantstripes.co.nz (called “the Site”).

Please read these terms and conditions carefully before ordering any Products. By ordering any of our Products you agree to be bound by these terms and conditions.

Elephant Stripes Limited does not accept liability for any loss or damages caused by this website, or any website linked to this website.

Elephant Stripes Limited, is the company that owns the Elephant Stripes brand and trademarks.

Privacy: All of our Privacy Policy information can be found here.
Shipping: All of our shipping information can be found here.
Returns & Exchanges: All of our information on returns and exchanges can be found here.

Purchases and Payment

All prices quoted are in Australian dollars (AUD) and include GST. If you do not live in Australia and/or have a foreign currency credit card, the total sale value in Australian dollars will be charged to your card using your providers’ current exchange rates. Please be aware that exchange rates will depend on when your credit card provider processes the transaction and so may vary slightly from your calculation when placing the order. Also be aware that your credit card company may charge additional fees or commission for international transactions. Please contact your provider for their terms and conditions as this is your responsibility. Elephant Stripes is not responsible for varying currency conversion rates charged by customers’ banks.

Payment is processed through PayPal. Upon checkout, customers will be redirected to the PayPal website where they can select their payment method. It is not necessary for customers to have a PayPal account to shop with Elephant Stripes.

Customers will receive an invoice confirming the order after Elephant Stripes receives payment. Some orders may be subject to fraud checks by the Elephant Stripes staff, this means you may be required to provide additional identification to verify your transaction.

On your bank statement, purchases will appear under the name ELESTRIPES.

Order Processing

Orders are processed on business days (Monday through Friday) excluding public holidays in Queensland.

Customers will be provided with tracking numbers as soon as orders are shipped out.

As soon as the parcel leaves our warehouse, we are not liable for any errors made by the delivery company.

Elephant Stripes reserves the right to change the following at any time:

See our shipping policies for further details.

Products

At Elephant Stripes we take pride in the quality of all our products stocked and endeavour to give full and detailed descriptions. However, colours, textures and sizes can vary slightly between products and onscreen colours can be different in reality.

Intellectual Property

Any trade marks, logos, pictures, images or text featured on the Elephant Stripes website may not be copied or used for any purpose without express prior consent. If you believe an image or text featured on the site belongs to you and we are using it without authority, please email us at info@elephantstripes.co.nz and we will happily remove it or credit you.

Fraud

Elephant Stripes takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information, we reserve the right to cancel the order.

Cancellation

Elephant Stripes reserves the right to cancel any order for any reason. Customers will be immediately contacted in these cases, and we will return any money received using the same method originally used by you to pay for the item.

Elephant Stripes is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

Sales and Promotions

Sales and Promotions apply to the advertised time frame only. Any discount advertised does not apply to shipping costs.

Free $10 gift voucher on sign up

You will be emailed a free $10 gift voucher after entering your email. The gift voucher can only be used with purchases over $50. Valid for 30 days from date of issue. Only valid for one use. Cannot be used with any other offer.

Cosmetics and Homeopathics

Your use of the products

By placing an order with Elephant Stripes you agree to use the products for any purpose for which they would ordinarily be used. If you use the products for any other purpose you will assume full responsibility for any loss or damage arising out of this use.

Representations and warranties

Any advice contained in the Site is of a general nature and is not intended to be or replace professional advice for individual or specific conditions. We make every effort to ensure that the information contained within the Site is accurate, however Elephant Stripes takes no responsibility for any loss or damage arising from the Site’s use. We cannot guarantee the Site content is error free.

Indemnity

You indemnify us against any action, liability, claim, loss, damage, proceeding expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly related to:

Governing Law

This agreement is governed by the law of New Zealand